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"Excellent care and good humour"

About: North Manchester General Hospital / General surgery

I (male) underwent surgery on 25 March 2019 and was extremely nervous about it! The consultant surgeon arranged for me to speak with the anesthetist ahead of going to Day Surgery to let me talk through my fears and worries. Everyone spoke honestly and was reassuring - and outline any risks, what to expect, and what was very-rare-but-it-it-happens-this-is-what-we-do.

At all times, myself and my (male) partner were treated with respect and dignity. He was contacted by the consultant surgeon as soon as I was awake and told which ward to go to (F5?).

The ward sisters were brilliant and caring, a perfect mix of supportive and no-nonsense. Everything was clean and in good order.

Outpatient appointments once discharged were done swiftly and the admin staff were very friendly.

It's odd to say 'I'd go back!' given I don't want to have to have surgery again, but I really do recommend the teams here to look after you.

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Responses

Response from North Manchester General Hospital 4 years ago
North Manchester General Hospital
Submitted on 18/09/2019 at 14:26
Published on nhs.uk at 15:06


Thank you for your comments.

It is pleasing to know that you and your partner have felt fully involved in the care provided and that the staff have done their utmost to personalise your care.

Regards

Head of User Experience

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