"Constantly late and poor communication"

From day one of registering at this surgery I have been constantly disappointed with the service. Every single time I've been in contact with the surgery I have left extremely frustrated. When I first registered with the surgery I was told if I didn't know my nhs number I may not be accepted into the surgery so I would have to call up and find out what it is so I would be able to be registered with a go, so obviously concerned about this I called around 3 different surgeries and finally the nhs helpline to find out this information only to be told by the nhs that this is not true and I wouldn't be given my nhs number over the phone anyway as it would breach my data protection. I called the surgery back up to tell them what I had been told only to get a very rude receptionist bluntly tell me that the nhs was wrong and I may not be accepted into the surgery because I failed to provide a nhs number which I have never even seen in my life. I did get accepted into the surgery and I went to my first appointment optimistic. My appointment was at 4.45 and I booked time off of work to attend the appointment and I signed into the surgery at 3.30. At 5.30 after still not being seen I had no choice but to leave as I had somewhere to be at 6. I received a message from the surgery the next day saying as I had failed to attend my appointment that was a strike on my record and if I failed to attend more appointments i would be a removed from the practice. I was at the surgery and they saw I was there I had to leave as I hadn't been seen for over an hour because they were late yet I got punished. My next appointment was no better. I went for a medication review, I was seen nearly 40 minutes late and the nurse barely listened to anything I had to say just nodded her head muttered a few okays and printed me a new prescription which I didn't ask for or need as I had got my last one a week ago, she didn't take her eyes of her computer screen the entire appointment and send me out of the room. I was very frustrated. I was rushed out because they needed to make up time even though I had been left waiting again. I received a message from my midwife last week asking to visit me at my home today at 9.30 I obviously agreed to this and booked time off of work. Its 2 hours and 15 minutes later and no one has turned up, no contact made with me regarding being late or wanting to rearrange dispite me trying to make contact. I am very unhappy and its extremely unprofessional.