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Diagnostic Endoscopy

Story from nhs.uk

"Diagnostic Endoscopy"

About: St Helens Hospital

My booking was vile!

I managed to not get upset - good for me.

But why so appaling? Booking needed just few simple questions.

I have asked for a copy of the form that I have signed, but i did not get my copy.

All patients have the right to be processed with dignity, clarity and peace at all times.

My hopes are basic dignity, basic clarity and basic peace.

Yes, sometimes banter is necessary to get things done. But that was silly.

Other than that, no problems. All went well. Thanks for helping me through the process.

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Responses

Response from St Helens Hospital 4 years ago
St Helens Hospital

Submitted on 17/09/2019 at 11:13
Published on nhs.uk at 12:06

Thank you for taking the time to share your comments about attending for your endoscopy procedure at St Helens Hospital. Please accept our apologies for any distress that was caused during your booking. Please contact me directly if you wish to discuss this in more detail, SAMANTHA Whelan Patient Experience Manager 0151 426 1600.

It is good to hear that you found the team to be helpful through your procedure, your comments have been forwarded to them and they are very grateful. We always welcome feedback and are holding our next Patient Engagement Event on the 7th of October 2-4pm Nightingale House Whiston Hospital. Come along if you want to help develop our services and/or find out about some of our services.

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