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"My dad's care"

About: University Hospital Wishaw / General Surgery (Wards 16-18)

(as a relative),

My Dad was a regular in-patient for many months spending a few days at a time. He built up a special rapport with the nursing staff.  Each and every member of staff he came across were outstanding in providing care and attention. 

My Dad’s passing was untimely and during his last few days he was treated with so much respect, compassion and dignity. The last few days us, as family, were in attendance at all times. I cannot praise their care they showed us all throughout his final days. They never intruded and left us be, but anytime we needed them they were there immediately. They offered tremendous in our situation. I cannot express my gratitude enough to everyone. Thank you. 

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Responses

Response from Kim Brown, Senior Nurse for Surgical & Critical Care Services, University Hospital Wishaw, NHS Lanarkshire 4 years ago
Kim Brown
Senior Nurse for Surgical & Critical Care Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 20/09/2019 at 09:37
Published on Care Opinion at 09:37


picture of Kim Brown

Dear Carlaf26

I am sorry to hear your dad has recently passed away and I appreciate that you have taken the time to feedback to us at what must be a difficult time for you and your family.

I am pleased to hear that you felt that yours dads care was so personal and of a standard that we strive to achieve for every single person in our care. We strive not only to care for patients but also their family and your feedback has offered us reassurance that we are achieving this.

I will be sure to feedback your compliments to the team and I am sure they will be equally pleased to hear of the impact they have made on you and your family at such a difficult time.

Kindest Regards

Kim Brown

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