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"Excellent service"

I attended the walk-in centre at St Oswalds Hospital on Saturday morning as I had the symptoms of a Chest Infection.

Greeted by a friendly, courteous receptionist and asked to take a seat to wait to be seen. The waiting area was spotlessly clean, quiet and comfortable. I was the second patient to be seen so only had to wait 5 minutes before I saw the Nurse Practitioner. She was very professional, polite and approachable with an understanding manner. Quickly made her diagnosis after a thorough examination and prescribed the necessary medication.

An extremely good service and will use it again if necessary in the future. Thank you!

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Responses

Response from St Oswalds Hospital 4 years ago
St Oswalds Hospital
Submitted on 17/09/2019 at 10:25
Published on nhs.uk at 11:06


Good morning,

Thank you for taking the time to provide feedback regarding your recent experience with the Out of Hours Service, provided by DHU Urgent Care (Derbyshire) CIC, a division of DHU Health Care CIC.

I am very happy to hear you have had a good experience with the service and hope you are now recovering well and I wish you the very best for the future.

I will share your comments/feedback with the team.

Kind regards,

Judith Brown

Patient Experience Lead (DHU Health Care CIC)

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