"Really good service - went out of their way to..."

I called upon the expertise of this surgery after being bitten by a mosquito on my face which swelled up and caused a really unpleasant infection.

I was telephone triaged - I wouldn't say the doctor was terribly friendly but he was matter of fact and very quickly told me to I would need to see the nurse practitioner. He wouldn't really let me finish what I was explaining but in reality he had probably made his decision and didn't need to hear the rest of the spiel I was going to offer him. Can't grumble at that really. The outcome was good.

I was told that if I could travel to a neighbouring village that I could be seen that afternoon. Appointment was running beautifully to time and the member of staff assessed and prescribed treatment for me really efficiently - I barely said ten words and hey presto!

Fabulous service if a little "mechanical" in the delivery. But when all is said and done, I needed treating and I got just that really quickly so I don't feel it's really a legitimate grumble - more an observation that I feel ought to be mentioned.

Fast forward a week and I am away in Scotland and my abx had finished. The infection came back with a vengeance and my whole face was hot, swollen and painful.

Long story short the Surgery arranged for me to collect a prescription from a local pharmacy in Scotland, within the hour.

Outstanding. Thank you :)