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Hernia Repair

Story from nhs.uk

"Hernia Repair"

About: Conquest Hospital / General surgery

I cannot commend the hospital highly enough for the swiftness of my initial visit via A&E (seen within 3 minutes of arrival) all the way through to my surgery. I was treated with respect, constantly updated on what was happening and is planned for future visits and on the day of my surgery they went above and beyond to ensure I was looked after. Particular credit has to go to my surgeon and his incredibly gifted anaesthetist for the ease of getting ready for my surgery and the amazing job of looking after me in recovery. For such a large wound it's already well healed and starting to fade a mere month later.

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Responses

Response from Conquest Hospital 4 years ago
Conquest Hospital

Submitted on 16/09/2019 at 16:00
Published on nhs.uk at 16:07

Dear Mr Waters,

Thank you for taking the time to leave us such lovely and positive feedback regarding your recent experience of care at Conquest Hospital; we do appreciate it. First and foremost, we hope that your recovery following a hernia repair has continued to go well, and that you are feeling a great deal better from having the surgery.

The Trust works hard to provide a high standard of care to all patients, underpinned by the values in treatment of kindness, compassion, dignity and respect, and so we are delighted to read this has been your experience at every stage of care. The kindness and professionalism of staff is often a great source of comfort to patients at worrying, anxious or upsetting times, and we are pleased that the updates you received from staff gave you confidence in the care you received.

We will ensure that your generous words of praise are shared with staff as they will want to read how much you valued and appreciated the care they gave. We wish you all the very best for your continued recovery and for good health and well-being in the future.

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