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wait over a year for a refferal and told they...

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"wait over a year for a refferal and told they..."

About: James Paget University Hospital / Neurology

My partner had to wait over a year to get a referral regarding botox injections for migraines went to the appointment we waited so long for to only be told the DR they gave us couldn't inject botox and he wasn't qualified to do it and that he would refer us to someone else, so well done to making my partner suffer even longer and to top it off no one can see if a referral has even been made yet I sick of this hospital screwing things up and will now look into legal advice as this is not the first time they have messed appointments up

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Responses

Response from James Paget University Hospital 4 years ago
James Paget University Hospital

Submitted on 19/09/2019 at 10:15
Published on nhs.uk at 11:07

Dear Ben

I am sorry to hear that your/your partner's experiences of care received have not been positive.

We do appreciate you taking the time to provide feedback as it can provide an opportunity for learning so that services can be continually improved.

If you/you partner would like to discuss your experiences in more detail, please do not hesitate to contact our Patient Advice and Liaison Services Team who would be happy to support.

They can be contacted via Tel: 01493 453240 or email to pals@jpaget.nhs.uk

Kind Regards

Amanda Hood

Head of Patient Experience and Engagement

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