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Met with friendliness, care, consideration and expertise

Posted By KSEW

"Met with friendliness, care, consideration and expertise"

About: North East Ambulance Service NHS Foundation Trust / Emergency ambulance North East Ambulance Service NHS Foundation Trust / NHS 111 Sunderland Royal Hospital / Accident and emergency

(as a service user),

From the 111 call, ambulance staff, paramedics, reception, porters, physiotherapists, nurses and doctors we were met with friendliness, care, consideration and above all expertise. Thank you Sunderland Royal you are all stars.

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Responses

Response from South Tyneside and Sunderland NHS Foundation Trust 4 years ago
South Tyneside and Sunderland NHS Foundation Trust

Submitted on 17/09/2019 at 14:26
Published on Care Opinion at 14:26

Hi there,

We're happy to hear that everyone you met during your visit to Sunderland Royal was friendly and provided you with great care, consideration and expertise. We're sure the teams will be delighted to hear this!

Response from North East Ambulance Service NHS Foundation Trust 4 years ago
North East Ambulance Service NHS Foundation Trust

Submitted on 24/10/2019 at 09:43
Published on nhs.uk at 13:07

We’re sorry it’s taken us so long to reply. This was due to a system change that did not alert us to your post on this website. If you would like us to pass on your comments and thanks to the crews directly, please email patient.experience.team@neas.nhs.uk. Please accept our apologies for not getting in touch sooner.

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