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"Fantastic caring staff."

About: Royal Cornwall Hospital (Treliske) / Emergency Department

I visited a&e this evening after my son developed a nasty croup virus, I was greeted by a warm friendly smile from the lovely people behind the desk who couldn't be more welcoming, my son is 1 and doesnt have much experience of drs or nurses & a hospital environment so this could of been a very daunting experience for him especially with him being poorly, we were seen by a fantastic staff nurse who went above & beyond to see we got the right care quickly & efficiently. She did this for not only us but alot of other children calming them & helping make what is always a parents nightmare seem a lot less traumatic. The Dr & other nurses were also extremely caring & gave fast care. We were allocated a quiet room once assessed which was very comfortable & great for settling my son and allowing him some rest.

I really feel like the paediatric team at treliske don't get the recognition they deserve, it's a highly stressful job with many setbacks and difficult situations in the way this team deserve to be reconised & praised for all their hard work. Thankyou very much for showing my son such a amazing level of care and compassion it is appreciated so much, Anyone who receives care from these wonderful nurses is very lucky!

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Responses

Response from Melanie Gilbert, Matron for Child Health, Royal Cornwall Hospitals NHS Trust 4 years ago
Melanie Gilbert
Matron for Child Health,
Royal Cornwall Hospitals NHS Trust
Submitted on 23/09/2019 at 11:20
Published on Care Opinion at 13:43


Thank you for your lovely feedback which I will share with all of the teams.

I hope your son is well on the road to recovery:)

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Response from Jane Michell, Complaints Manager, Royal Cornwall Hospitals NHS Trust 4 years ago
Jane Michell
Complaints Manager,
Royal Cornwall Hospitals NHS Trust
Submitted on 25/09/2019 at 18:28
Published on Care Opinion on 26/09/2019 at 09:41


My name is Jane and I am the Clinical Matron for Emergency Care.

Thank you for your very kind comments regarding your experience at Treliske. We aim to provide an exemplary service from start to finish so I am grateful for your feedback regarding the reception staff in ED- I will ensure this is forwarded onto them.

Hospitals can be very frightening places not only for patients but also for their relatives so I am glad that we were able to appease both yourself and your son at this time. The Paediatric department in ED is often a very busy place with lots of anxious parents and sick children, so I am pleased that both yourselves and others were treated in an efficient, caring and compassionate way as this is the care we aspire to achieve.

Once again, thank you for your positive feedback and I hope your son is well on the way to recovery.

Kind Regards

Jane

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