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"Receptionist"

About: The Avenue Medical Centre

I tried to book a non emergency appointment in 3 weeks time the receptionist was very rude and said she doesn't have any appointments and asked me to come at 8 i said it's a non emergency appointment but she still asked me to come when i went and asked for appointment with a particular doctor she gave me an appointment with another Dr. Without letting me know .

When i went for my appointment time and said i have an appointment with a particular doctor she said with some other Dr. When i asked why didn't she let me know in morning her explanation was all the appointments were gone she was very nasty .

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Responses

Response from The Avenue Medical Centre 3 years ago
The Avenue Medical Centre
Submitted on 30/07/2020 at 10:39
Published on nhs.uk at 13:34


Thank you for feedback. I'm sorry to read about your experience and would be happy to discuss this further with you. Please could you contact the surgery either by phone 01753 524549 or email me at avenue.medicalcentre@nhs.net to arrange a suitable date and time. Many thanks. Steve Gowing Practice & Business Manager The Avenue Medical Centre.

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