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Care Opinion

Urology diagnostics

Story from nhs.uk

"Urology diagnostics"

About: Malton Community Hospital

Appointment within two weeks of referral excellent - excellent to have the one stop clinic and all investigations completed at same time/ visit

On the whole staff friendliness, helpfulness, knowledge and professionalism excellent

Felt the flexible cystoscopy experience could be improved- very important patients are uncovered for the minimal amount of time ie- lift gown as doctor is completely ready to perform procedure , ensure doctor allows time for LA to take effect, ensure full hand decontamination / washing is evident and obvious

Ensure patient is happy with explanations before leaving

That said I would recommend this clinic and did on the whole have a positive experience- would be an excellent experience if adjustments made in flexible cystoscopy

Would be useful to have feedback forms available in the department as I would not have left an online review if this had been the case

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Responses

Response from Lauren Rainer, Administrator, Patient Experience Team, York Teaching Hospitals NHS Foundation Trust 4 years ago
Lauren Rainer
Administrator, Patient Experience Team,
York Teaching Hospitals NHS Foundation Trust

Submitted on 20/09/2019 at 13:12
Published on Care Opinion at 13:12

Thank you for taking the time to let us know about your experience in the One Stop Clinic. I am pleased to hear that you received a short wait before receiving your appointment and that on the whole, our staff were helpful and knowledgeable. Thank you for your feedback regarding the flexible cystoscopy process and I will make sure this is passed along to the team. All our departments should have 'Friends and Family' feedback forms available, so I will make sure this passed along as well.

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