"Outpatient appointment systems"

My feedback is about the hospital outpatient appointment system at Lanarkshire Hospitals for the audiology department.

My GP says I need to be seen by them and also need an ENT (ear,nose & throat) appointment.

I have various medical issues anyway which means sometimes without warning I am bed bound, this creates issues about attending outpatient appointments.

I do attend a clinic at Gartnavel Hospital and they're fine, they know me and my issues and give me no hassle about it - if I can't attend they work with me and find me another appointment.

My issue is with the Lanarkshire Health Board, I have been bed bound and missed two appointments and have been passed all round the houses to get back on track.  I was told by one department that they could not access my records and there is nothing on file about my issues with attending sometimes.  I went through four departments before I could get them to  say I hadn't been removed from the list and to get another appointment.  It was frustrating and made me angry.  I know what my problems are and how it affects me - they don't want to listen, I feel like it's pure bureaucracy, I'm fuming. 

 I am now at the point that yes I do have an appointment, my issue is - what if I am having a really bad day.  I would have to get the ambulance service out for two guys to come and actually physically carry me out to the hospital but I don't want that.  If I am having a reasonable day I can get there myself but I can't guarantee what day I will be having.  My concern is also that I might not need the ambulance and two staff - I might be able to make it under my own steam but if I can't will I be off the list yet again.  There is no understanding for my issues and they are not taken into consideration.  Just find it all so frustrating.