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"Amazing staff and care. Fantastic."

About: Southmead Hospital / Infectious diseases

I was admitted to Southmead AMU last week and later moved to the Infectious Diseases ward because they had a bed available. I was an inpatient for almost a week.

It’s hard to express how grateful I am to all the staff who cared for me while I was there. I met so many nurses, doctors, porters, medical students, domestic staff, phlebotomists and the consultant and they were so warm and kind when I was the most vulnerable and sick I’ve ever been.

Everything was so organised from making sure I had enough to eat and drink, to medication, to sending me for scans. Everything was kept spotlessly clean.

I can’t thank you all enough for how well you treated me. I was so unwell and I never once felt anxious or worried - they made me feel completely confident in them and I will always be grateful.

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Responses

Response from Southmead Hospital 4 years ago
Southmead Hospital
Submitted on 12/09/2019 at 11:48
Published on nhs.uk at 12:07


Dear Claire H,

Thank you so much for your very kind comments regarding the care and treatment you received at Southmead Hospital.

I have forwarded your comments to the teams concerned so they are aware of your experience.

It is pleasing to know that you were happy with the care received.

I hope you are now on the road to a full recovery, with all best wishes.

Yours sincerely, Sue Needs, Advice & Complaints Team Manager

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