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I am listened to well and act upon the things I need

Posted By erskine6a

"I am listened to well and act upon the things I need"

About: Rampton Hospital / Mental Health Service

(as the patient),

I am on Erskine ward. Safety, The Staff are quick to separate any fights or argument. Maybe staff could man other areas such as the dining room just as a precaution. Being effective it is always honest to tell me what I need to do to move onwards to progress. You are responsive and I am listened to well and act upon the things I need or require. Sometimes Staff forget, please could they jot it down so they do remember but most staff do remember issues. I myself get rely involved in our community as iif I want to say things I am given a chance to do so. Stop anyone from going on and on by over stepping the mark, they are not giving anyone else a chance to speak

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Responses

Response from Peter Wright, Executive Director, Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 4 years ago
Peter Wright
Executive Director, Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 12/09/2019 at 13:44
Published on Care Opinion at 13:44

Thank you for this very posaitive feedback about Erskine. It is great to know that staff are creating a safe atmosphere. It's also great to know that you take part in ward community meetings. Perhaps your point about people speaking too much could be fed back to the ward manager.


With best wishes.

Peter
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Response from Adele Fox, Deputy Director of Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 4 years ago
Adele Fox
Deputy Director of Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 12/09/2019 at 16:54
Published on Care Opinion at 16:54

hi, thank you for being involeved in this piece of work and sharing your experiences. The staffing all areas of the ward is a somehitng we try to do rotationally and try balance provideding patients with some space to talk to thier peers and alos allow some responsibilty. If you feel you need staff to enter the dining area when you are having a drink, please just ask them as I'm sure they will be happy to support. I'm pleased you feel your voice is heard and your are listened too. I agree some people talk too much but sometimes we just have to be tolerant and listen or polity point out they are not giving others a chance to talk.


Best Wishes

Adele Fox.
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