"Hearing Clinic"

I am 73 and have had hearing aids for years. I used to work in the NHS myself. I feel that the level of service has gone down hill recently. I have had 3 appointments cancelled and at my recent appointment I didn't feel the person even listened to me. I used to see a lovely person I think they were from glasgow, nothing was to much bother for them. They set up my TV for me. I dont like going to the clinic anymore which is sad as I think the NHS is a wonderful service