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very poor service

Story from nhs.uk

"very poor service"

About: Medway Maritime Hospital

my 94 year old mother has been in a ward for 11 days waiting for a surgical bed for an operation on her hip following a fall, she has been lying on her back all of this time and in pain, I live 50 miles away and have had poor communications on her condition this really does seem to be very poor quality service, i have also had to complain about her treatment from some of the nurses refusing to speak to her

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Responses

Response from Medway Maritime Hospital 4 years ago
Medway Maritime Hospital

Submitted on 19/09/2019 at 10:39
Published on nhs.uk at 11:06

We are very sorry to learn of your mother's poor experience, this must be such a worrying time for you and your family. We would like to learn more about your concerns so please do contact our PALS team (patient advice and liaison service) and they can arrange for you to speak with a senior doctor or nurse if you haven't done so already. The PALS team can be contacted on 01634 825004 or medwayft.pals@nhs.net

Kindest regards,

The Patient Experience Team

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