The staff are generally ok
I have had difficulty with them listening to the reasons why physically attending appointments is hard
Last week eh receptionist kept interrupting me when I was friend to explain my circumstances as to why face to face appointments were difficult for me
I find the access for us patients who struggle to attend face to face appointments is poor, I have career responsibilities and also physically limited and they do not offer the option of telephone appointments or econsultations
Please would the practice consider providing a range of appointments as I have had to wait several times for help as they refused to let me have a phone appointment
"Access for appointments"
About: West End Road Surgery West End Road Surgery Bitterne, Southampton SO18 6TG
Posted via nhs.uk
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