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Care Opinion

Pharmacy Service long wait Over 3 hours wait

Story from nhs.uk

"Pharmacy Service long wait Over 3 hours wait"

About: Wycombe Hospital / Urology

The attention by nursing staff is EXCELLENT. HOWEVER THE PHARMACY IS AN ABSOLUTE DISASTER. Waited over Five hours to be discharged due to delay in the Pharmacy.

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Responses

Response from Anthony Banton, Patient Relations Manager, Buckinghamshire Healthcare NHS Trust 4 years ago
Anthony Banton
Patient Relations Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 17/09/2019 at 13:16
Published on Care Opinion at 13:16

Dear Sir/Madam

Thank you for taking the time to leave your comments on this website.

I was happy to read your feedback relating to nurses and nursing care. I am however sorry to read of the problems you have experienced with pharmacy and the 5 hour delay to your discharge.

I would be very grateful if you could contact the Patient Advice & Liaison Service (PALS) on 01296 316042 to talk about your specific experience, and to see how we may be able to assist you at this time.

In the meantime I will share your comments with the Pharmacy team.

Kind regards

Anthony Banton

bht.pals@nhs.net

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