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"What a complete waste of time"

About: Kettering General Hospital / Ophthalmology

I’m writing this review on behalf of my 88 year old Mother who had an appointment confirmed for Saturday 7th September at 1.45 at the Spencer ward for her eye injection for macular degeneration.

As Mum takes warfarin she has to have a blood sample taken at Kettering before her appointment so that the Doctor can see what her current INR reading is.

She has been attending the Spencer Ward and the outpatients eye clinic for some time.

On arrival we went to the usual dept to have her blood taken.

A passing nurse informed us that that dept is not open on Saturday.

We proceeded to the Spencer Ward to be told that because there was no INR reading the Doctor could not do the injection.

What a massive disappointment for Mum and a complete waste of time travelling from Market Harborough.

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Responses

Response from Kettering General Hospital 4 years ago
Kettering General Hospital
Submitted on 30/10/2019 at 09:59
Published on nhs.uk on 03/11/2019 at 13:37


Thank you for taking the time to share your feedback with us. I apologise your experience was not what was expected. Your concerns have been raised within the department to ensure improvements are made and staff have been aware of the change in the Warfarin protocol.

Pfungwa Gara

AMD Nurse Specialist

Ophthalmology

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