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"pharmacy experience"

About: Glenfield Hospital / Cardiology

my Husband came into the CDU(triage) following a request from our GP concerned about irregular and raised heart beats. He was seen very quickly by kind and efficient nurses. He was then admitted and hooked onto a heart monitor. After a little while he was seen by a junior doctor and then a consultant. Both very professional and efficient. In the evening he was admitted to ward 28 where once again all the nursing staff were very kind and helpful. The next day(Saturday) he was seen by a doctor and told as the medication was working well he could go home when the discharge letter had been written and his medication was ready (beta blockers and anticoagulant injections).Now I am afraid things did not go well as the medication failed to arrive. We decided, with approval from the nurses, that they would call us when the medication was ready to be collected. This did not happen so the nextday(Sunday) we went back to ward 28 when my husband was given his beta blocker(4 hours after he should have taken it) Eventually the medication arrived, 24hours after the time he was told he could go home. Why did it take so long?

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Responses

Response from Glenfield Hospital 4 years ago
Glenfield Hospital
Submitted on 09/09/2019 at 12:18
Published on nhs.uk at 13:07


Dear Chris,

Thank you for leaving your review about your experience. We're pleased that you received great care. We'll pass on your kind words to the team.

We are sorry however to hear about the medication taking so long to arrive.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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