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Thanks from the bottom of my heart

Posted By runningpj93

"Thanks from the bottom of my heart"

About: Dumfries & Galloway Community Services / Rapid Response Team

(as a service user),

I am more than delighted about the wonderful service, Anita from Rapid Response, has given me today. Emotionally and mentally she has answered all questions I was worried about when I arrived from DGRI. Did not imagine I would find such a lovely person to put my mind at rest. 

I have to say this new service is so needed. All patients will be feeling more safe.

I now feel superb. Before Anita arrived I was extremely worried. She has put everything into place for me, my mind is at ease. I did not know such a wonderful service is available. Thanks from the bottom of my heart.

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Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway 4 years ago
Michaela Cannon
Patient Feedback and Complaints Co-ordinator, Patient Services,
NHS Dumfries & Galloway

I am responsible for the co-ordination of Patient Feedback and Formal Complaints received by NHS Dumfries and Galloway.

Submitted on 10/09/2019 at 15:11
Published on Care Opinion at 15:28

picture of Michaela Cannon

Thank you very much for your feedback runningpj93, it is most gratefully received.

The Rapid Response Team aim to keep people safe and well at home.

I am very pleased that we have been able to assist you. I will pass on your kind words to Anita.

If we can help you with anything else or if you have any queries regarding Health and Social Care then please do not hesitate to contact the Single Point of Contact (SPoC) on 030 33 33 3001.

Thank you again for taking the time to feedback.

Kind Regards

Ruth Millican (Rapid Response Clinical Team Leader)

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