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Care Opinion

Excellent person centred care

Posted By Essanelle

"Excellent person centred care"

About: Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d)

(as a relative),

My partner, a keen DIY enthusiast, had an 'altercation' with a circular saw and very badly damaged three fingers.  He attended (in a panic) at A&E at the QEUH and was triaged, given painkillers, x-rayed and assessed within a short time.  He required to attend the following day when he underwent surgery under general anaesthetic to clean and stitch the wounds.

All staff within A&E were helpful and took the time to explain everything.  They were clearly under pressure with the number of patients waiting to be seen, however they provided excellent person centred care.

Upon attending the following day for surgery, the staff within Ward 10D were exceptional.  Again, they explained everything clearly, were attentive, caring and provided clear advice prior to discharge. 

Thanks to all involved for your professionalism, kindness and reassurance.

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Responses

Response from Sheila Dickson RGN BSc, Patient Experience & Public Involvement Project Manager, Patient Experience & Public Involvement, NHSGGC 4 years ago
Sheila Dickson RGN BSc
Patient Experience & Public Involvement Project Manager, Patient Experience & Public Involvement,
NHSGGC

Submitted on 11/09/2019 at 09:05
Published on Care Opinion at 10:59

picture of Sheila Dickson RGN BSc

Dear Essanelle

I am not at all surprised at your partner attended the A&E department in a panic following his altercation with a circular saw, this must have been very distressing for him. Triaging a patient is very effective in ensuring that appropriate management of injuries are acted upon. This appears to have been well co-ordinated whereby x rays were taken and pain relief was given, until his return for surgery the following morning. No matter how busy our departments are we do strive and continue to strive to provide patient centered care, which was further demonstrated by the staff in ward 10 D.

It shall be my pleasure to pass on your comments to all departments, staff involved in your partners care.

Finally I do hope that this experience will not deter him from being a DIY enthusiast.

A speedy recovery to his fingers

Sheila

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