"Travel expenses to travel to receive NHS treatment"

My certificate says, "If you need to travel in Scotland to a hospital to receive NHS treatment you can get help with the cost of your journey".

Your Cash Office staff appear to have their own interpretation of the HC2 certificate.  Their view is that it only applies to outpatient appointments.  This is not the case.

I was sent directly to ward 4 by my GP one evening.  Since I needed a CT, which could only be done the following morning. I was given the option to go home & return 9:30 the next day and opted to go home.  I wasn't booked onto the ward till after 9 pm & I'm almost certain I had already left by then.

Having been seen by Mr Stewart after the CT scan, I was allowed home with antibiotics.  I was given a discharge document which did not reflect reality, instead it & the online system show that I was an overnight inpatient.  There does not appear to be any way to show what really happened & I was appalled at being disbelieved by the very rude cash office staff.  They kept saying I was entitled to any payment (literally pennies), and said it more than four times.  That never made it right & the form says this person was in fact very wrong. To administer a system, they should at least know the correct rules.