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"A Much Improved Service"

About: Glovers Lane Surgery

Apart from the usual jabs and/or blood tests, I have been fortunate not to have needed to visit a doctor for several years. I recently had cause to consult a doctor and therefore chose to book an appointment on line using the patient access facility.

Booking in at the surgery using the automated screen was really easy and I was surprised to see only a few people waiting for their appointments. My appointment was displayed on the screen, on time. I was fortunate to book in with one particular doctor who I found to be very attentive, listening to my rather drawn-out medical scenario with patience. The resulting medical questions and examination were very thorough and his suggested treatment paths very well explained. During the whole procedure, I felt that I had been treated with the utmost respect and dignity and left the surgery feeling very satisfied with the whole procedure. On the whole, I left feeling more positive that when I arrived. Thank You. *****

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Responses

Response from Glovers Lane Surgery 4 years ago
Glovers Lane Surgery
Submitted on 12/09/2019 at 15:39
Published on nhs.uk at 17:07


Thank you for taking the time to review the service you received recently and we are delighted that you had such a positive experience and that all the staff delivered a high standard of care.

I'll be sure to pass on your review to them as it gives us all a boost to know that our hard work and dedication is making our patient experience a good one.

Thanks again for your lovely review.

Gill Branton, Practice Manager

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