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"Quick and efficient service"

About: WestMARC (Lanarkshire) / Adult Wheelchair Clinic

(as a staff member posting for a patient/service user),

I received a quick and efficient service via Andy at Westmarc. He attended me at the Brain Injury Unit Murdostoun Castle after my therapist reported a fault. He quickly fixed the issue and checked all was working. He also noticed my brake was a bit loose and tightened it up for me.

Andy regularly works in our unit to fix chairs. He is always professional and ensures the job is done to a high standard with patient care/safety in mind. He always routinely does a check of important chair features and will either report them on if need be or act to sort them. We appreciate his commitment.

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Responses

Response from Heather Richardson, Interim General Manager, Emergency & Acute Medicine, NHS Greater Glasgow & Clyde 4 years ago
Heather Richardson
Interim General Manager, Emergency & Acute Medicine,
NHS Greater Glasgow & Clyde
Submitted on 09/09/2019 at 13:07
Published on Care Opinion at 13:07


Dear Cmac1,

Thank you very much for posting your feedback here on care opinion.

I am so delighted to read that you had a great experience using our service. Andy will be so pleased to read your comments not only about his professionalism but also his thoroughness in ensuring that he leaves your wheelchair in peak working order.

Thank you again for posting your feedback and I will ensure that Andy reads your comments.

Kind regards

Heather Richardson

Operational Services manager

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