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Care Opinion

Attentive care and noisy nights

Posted By limajw58

"Attentive care and noisy nights"

About: Crosshouse Hospital / Stroke Care

(as a service user),

I am most significantly impressed - positively - by the very short period of time I waited in A&E to be seen by a Dr via a triage nurse. Also rapid was specialised consultation and diagnosis and admission to hospital. Care is attentive and consultations with specialists are daily and open.

Staff on ward are helpful and involved. 

I feel the period between 11pm and 7pm very difficult. Voices are, I believe, unnecessarily high, lights can be left on too long / late, perhaps the volume of clatter could be reduced - the above made sleep, even helpful rest, very difficult.

Overall I am deeply appreciative of excellent personal interaction and experience in Crosshouse Hospital.

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Responses

Response from Christine Somerville, Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit, NHS Ayrshire and Arran 4 years ago
We are preparing to make a change
Christine Somerville
Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit,
NHS Ayrshire and Arran

Submitted on 08/09/2019 at 20:27
Published on Care Opinion on 09/09/2019 at 09:41

Dear limajw58,

Thank you for taking the time to post your feedback on care opinion. It is great to hear that you found the care from admission to discharge to have been excellent. The team will be delighted to read this.

I can only imagine how difficult it must be to try and get sleep in hospital. As the acute stroke unit is a high dependency area with admissions 24 hours a day it can be a noisy environment. I am sorry though your experience was much more than this. As a team we will take your feedback forward and will look at ways of reducing avoidable noise overnight and promote a more restful environment. There is no double sleep is important for recovery. If you have any other suggestions on how we can promote rest we would welcome your input. You can contact me via email: christine.somerville@aapct.scot.nhs.uk or 01563827933.

I hope you are now feeling better.

Best Wishes,

Christine

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