This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

I can't praise highly enough the staff

Posted By davsor

"I can't praise highly enough the staff"

About: NHS 24 / NHS 24 (111 service) Perth Royal Infirmary / Accident & Emergency Perth Royal Infirmary / Trauma & orthopaedics

(as a service user),

I had occasion to call out NHS24 on Sunday with an extremely painful foot on which I was unable to put any weight. They took me in an ambulance to A and E at Perth royal infirmary where I was seen very quickly by the on call orthopaedic doctor. Eventually I was taken to Ward 1, where I was eventually diagnosed with with acute gout.What I really want to say here is that I can't praise highly enough the staff on Ward 1! I was stuck in a bed for four days, even needing to be wheeled to and from the toilet, and had to be waited on for everything. The nurses in the ward, extremely busy and probably understaffed as usual, nevertheless always had a cheery smile and and some cheery words for you, often going the extra mile to help. I can't over emphasise the difference this makes when you are in pain and feeling poorly. There is a lot of negative press about the NHS these days, and I have no doubt that it needs more money and better management, but the staff at the coal face,so to speak, in my recent experience made the experience for me so much more pleasant than it might have been. Girls, you are stars, every one of you, and a credit to your profession!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 4 years ago
NHS 24

Submitted on 06/09/2019 at 16:25
Published on Care Opinion at 16:25

Dear Davsor,

I am sorry to hear that you have recently been diagnosed with gout. I hope the pain is easing and you are recovering well. Thank you for mentioning the staff at NHS 24 who managed your initial call. I am delighted to see the praise received for all the staff in Ward 1.

Thanks again, take care

Dawn

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by davsor (a service user)

Actually I feel I would have liked to say more about NHS 24, except that I didn't want to make the whole thing too long. The response I got from NHS 24 was amazing - very pleasant and helpful all the way through the process, from the girl who took my call,through the doctor who arrived quite quickly and the ambulance men who carried all 18 stone of me down my stairs and out to the ambulance. I can't fault anyone, the care was brilliant!

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 4 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 09/09/2019 at 10:25
Published on Care Opinion at 10:25

picture of Shona Lawrence

Hi davsor

Thanks for your further feedback on Care Opinion. We are always delighted to receive feedback on our services, so should you wish to expand on your story, you can always contact me directly. You can get me on 0141 337 4582 or email Patient.Experience@nhs24.scot.nhs.uk. It would be great to hear more of your NHS 24 experience!

The Out of Hours GP who attended to you is employed by your local Health Board, which is NHS Tayside and I am sure they, and the Ambulance Service, will be equally delighted with your kind words.

Gout is a painful condition and I do hope you are well on the mend.

Take care.

Shona

Shona Lawrence

NHS 24 Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sean Mcartney, Operational Nurse Director, NHS Tayside 4 years ago
Sean Mcartney
Operational Nurse Director,
NHS Tayside

Submitted on 09/09/2019 at 11:38
Published on Care Opinion on 10/09/2019 at 09:58

Dear Davsor

I am delighted to hear of your praise for the care that you experienced in A&E and Ward 1 at PRI. I hope that you are recovering well after this admission. We value feedback and I will ensure that your positive comments are shared with the A&E and Ward 1 Multidisciplinary Teams at PRI. Thanks again, Sean McArtney.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k