"Unhelpful"

About: The Royal London Hospital / Ophthalmology

Came for annual review. The lady who did the scans was very helpful and friendly.

"Clinical fellow" who reviewed the scans was unhelpful and obviously not familiar with my medical background nor the medical issue I had. As it is a relatively unusual problem she should have referred me to the consultant in charge if she were unable to deal with my questions, instead she was monosyllabic and abrupt, She was also unable to deal properly with the administrative side of matters. She was unhelpful, uninformed and unprofessional. She took no notes as to new symptoms I was experiencing and was unable to answer questions convincingly. I have asked to be transferred to a different hospital.

Story from nhs.uk

Responses

Response from The Royal London Hospital

Dear Patient

Thank you for taking the time to contact us with your feedback.

We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS team on site with your details- RLHPals@bartshealth.nhs.uk or telephone 020 3594 2040.

Kind regards

Barts Health Central Complaints Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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