"I feel so let down"

About: Midpark Hospital / Adult psychiatry

(as a service user),

I feel so let down, by everyone I have met in the adult team.

More than half of my appointments since December have been cancelled, some of them on the same day. It feels like nobody answers your calls even if you leave a message.

I feel belittled, unimportant, and most of the time invisible.

There have been times I have been told things by a member of staff which I considered inappropriate. I find this completely unacceptable. I feel that my appointments are far too spaced apart.

When in a crisis, I don't think you should have to wait 4+ months for a doctor appointment.  

More about:

Responses

Response from Emma Murphy, Patient Feedback Manager, NHS Dumfries and Galloway

Dear Ellephant.

Thank you for taking the time to share you story with us. I am so sorry to hear of the challenges you have been facing when trying to get an appointment and communicating with the service.

It would be useful to get more information from you so that we can investigate this further and see what we can do to help. If you are happy to discuss this with us directly, please contact Justina Ritchie (Lead Nurse Community Mental Health) on 01387 244007. If you don't wish to speak to the Mental Health team directly, you can contact Patient Services on 01387 272 733 or at dg.complaints@nhs.net.


Thank you once again for your feedback.

Emma Murphy

Patient Feedback Manager

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