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"Oncology, Cancer, does not get mentioned the list."

About: Berkshire Healthcare NHS Foundation Trust

9I had an appointment with a Dr at Clarence Medical Centre on Thursday 8 August 2019. At this appointment Sore on my left lower arm was diagnosed as a Can arious growth. He did say it would not be until about November 2019 when I received details of treatment.

As I need to book a Holiday for October 2019 and I am due to go Ski-ing in January 2020, I phoned the Appointments Department this morning and was advised there were no appointments until March of 2020.This is well beyond the 18 weeks quoted for a referral. I am also concerned the Cancerous Sore on my left lower Arm will have developed considerably by that time and cause lasting damage to the tissue. Please regard this communication as the first step in the "Complaints System". I would like confirmation today this message has been received.

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Responses

Response from Berkshire Healthcare NHS Foundation Trust 4 years ago
Berkshire Healthcare NHS Foundation Trust
Submitted on 17/09/2019 at 15:54
Published on nhs.uk at 16:07


Dear Sir,

Thank you for your posting and I am sorry to learn that you have a lengthy wait for treatment. I believe that we have already been in touch and you were signposted to the appropriate provider. Please contact me if I can assist further.

Alternatively, you could contact your local Healthwatch organisation for assistance. They are the consumer champions for health and social care. Contact details can be found on our website; www.berkshirehealthcare.nhs.uk

Yours Faithfully,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 01189605027 e mail: bht@berkshire.nhs.uk

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