"No sympathy nor treatment"

About: The Royal London Hospital / Accident and emergency

Brought my teenage daughter to the Children's A&E because of blood in flem from cough. Had been seen as emergency at the GP 10 days earlier. The A & E doctor was very unsympathetic. Though he said he wanted to get her well again, he then changed his mood and lamented that he can't help just because she doesn't feel too well. I would have expected a course of anti-biotics but been told to get a referral to a respiratory doctor instead. Obviously a referral to a respiratory doctor may take 6 months and the waiting time for a GP appointment are 6 weeks minimum. She needed medication there and then but was told to buy cough syrup over the counter for a chest inflammation and rub her ribs with Ibuprofen gel. I am amazed that such a person can work as doctor at a children's A&E department.

Story from nhs.uk

Responses

Response from The Royal London Hospital

Dear Author

Thank you for taking the time to contact us with your feedback.

We were very disappointed to learn that your experience did not match the expectation you had of us when you brought your daughter into the Children's A&E Department.

We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS team on site with you and your daughter details - RLHPals@bartshealth.nhs.uk or telephone 020 3594 2040.

Thank you

Kind regards

Barts Health NHS Trust Central Complaints Team

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