"Awful experience....."

My relative was admitted for major surgery and the operation was the only part of the whole visit that was managed properly. After return from theatre she was admitted to Deene B where she was pretty much left for hours asking for pain relief after her PSA was taken down. When I visited her pillow was blood stained from previous unsuccessful cannulation attempts, she hadn’t passed urine for 9hrs after her catheter removal and her wound site was sore and in need of dressing change which was not done until we requested it. Doctors wanted to discharge her the day after the surgery and she was made to feel like a bed blocker when she refused due to unmanageable pain levels. She was so poorly treated I think the ward needs an urgent inspection, certainly no dignity, care or compassion for patients shown!