"Fed up staff"

I went to the main canteen at Stoke Mandeville Hospital.  The staff member serving the hot breakfast was so grumpy and borderline rude. 

When I joked to the person on the til that they perhaps needed a break and was not happy they were equally unimpressed.  I discreetly mentioned this to a few diners who said it is always like that in there.

This is a hospital, the staff need to be served happily so that they can continue the happiness to the patients and as a visitor, I really needed a smile as I had just made a huge decision regarding my mother's health and felt like crying before eating so a friendly atmosphere would have been much nicer that what I actually received.

I will be a regular for a while I would imagine and if this continues, believe me it will be an official complaint.