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An example of the NHS at its absolute best

Story from nhs.uk

"An example of the NHS at its absolute best"

About: Millway Medical Practice

On Sunday 4th August I noticed something peculiar in my left eye. Since it hadn't cleared by Wednesday I phoned the practice at 2 o'clock to arrange a telephone consult. The receptionist spoke to a doctor, a slot was found and I was asked to come straight down.

I told my story to the doctor who told me to go straight to Moorfields walk-in clinic. By 7 o'clock I had been told by a specialist my problem was very common and no great issue - a "floater". Much relieved I went home.

Please express my thanks to the receptionist whose name I'm afraid I don't know and to the doctor whose prompt action saved many hours of anxiety.

I'm not a great fan normally but this was an example of the NHS at its absolute best.

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Responses

Response from Millway Medical Practice 2 years ago
Millway Medical Practice

Submitted on 27/04/2021 at 16:27
Published on nhs.uk at 19:43

Thank you very much for your positive feedback! We really appreciate that you have taken the time to write such positive comments about the practice and our staff. We have circulated your compliment within the Millway team. Best wishes, The Millway Management Team

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