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"IVF"

About: Liverpool Womens Hospital

I am currently under the Hewitt Centre waiting to start IVF treatment. The waiting times are ridiculous. Myself and my partner had already been through 6 months of fertility testing at the beginning of the year and where told to come back in 6 months when we would be eligible for IVF. Having been re-referred 6 months later we received our funding approval fairly quickly but then where told our fertility tests needed to be checked - this took 6 weeks! Each time I rang the Hewitt Centre I was told they where having staffing issues and I would hear from them at the end of the week (which didn’t happen). When I contacted them on the 5th week of waiting the receptionist was very rude and basically told me to stop phoning. After finally receiving a letter which stated they wanted to re-check blood tests (the reason for this wasn’t explained) I then waited 2 weeks to have the blood tests - I was told the reason for the wait was so they could check them in-house which speeds up result times. After having the blood tests I was told by the nurse bloods are only checked once a week on a Thursday (it was Friday) so I’d have to wait a week for my bloods to even be checked!! Then I was informed by the receptionist they’d contact me in 2 weeks to make me a consultation and the current waiting time for that consultation is another 2 weeks! I have worked as a nurse in the Women’s hospital and I know that blood results can be achieved on the same day - it’s baffling to me that I would need to wait 2 weeks for blood results!! I honestly don’t think the staff or the management of this centre realise just how much extra stress they are adding to couples who are already in an extremely stressful situation!

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Responses

Response from Liverpool Women's NHS Foundation Trust 4 years ago
Submitted on 23/08/2019 at 15:46
Published on Care Opinion at 15:46


Thank you for taking the time to provide feedback on our service. I so sorry that you feel frustrated with our referral process. If you are willing to provide more personal details then I will be able to review your case notes and investigate your concerns. If you wish me to do this for you can contact me directly via 0151 702 4380 to provide your details.

Kind regards

Christine Malone

Matron

Hewitt Fertility Centre

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