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Very bad service

Story from nhs.uk

"Very bad service"

Very disorganised staff, I’ve been seen at least by 4 different Midwife’s since i am pregnant and all they say is “ sorry about that” but every time i have an appointment and im expecting to see one person I see another one and don’t even know why, they just apologise, I don’t feel comfortable at all speaking with different people all the time, I would like to have always the same person taking care of my pregnancy. So for this reasons I don’t really recommend this place to anyone , also once I called because I wasn’t feeling ok and they told me to go to the nearest hospital, I’ve done that and they told me that they can’t see me because I’m not registered with them, I should go to the hospital where I have my appointments. ANOTHER WRONG INFORMATION. We know that we are just “ one more” to them but at least have some respect for each patient.

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Responses

Response from Barking Birth Centre 4 years ago
Barking Birth Centre

Submitted on 27/08/2019 at 09:52
Published on nhs.uk at 10:06

Thank you for taking time to contact us with feedback. We were very disappointed to learn about your experience. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you.

We would therefore like to request that you contact our PALs team on site with your details to nuhpals.bartshealth@nhs.net or you can telephone them on 0207 363 9292

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

Kind Regards

Traci Central Complaints Officer

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