"Team work in Mum's treatment - and a lost wedding ring!"

About: General practices in Lanarkshire Scottish Ambulance Service / Emergency Ambulance University Hospital Wishaw / Care of the Elderly University Hospital Wishaw / Emergency department University Hospital Wishaw / General Medicine University Hospital Wishaw / Physiotherapy University Hospital Wishaw / Trauma & orthopaedics

(as a relative),

Mum had repeated painful warfarin related bleeds inside her knee due to a weakness following knee replacement surgery many years before. This led to yet another admission to the orthopaedic and elderly care wards. The range of people involved was amazing and I had noted down some names at the time. 

Dr Tomlinson and staff at Modyrvale Practice for excellent advice when we phoned. 

Martin, head ambulance guy at Shotts and partner for reassurance, pain relief, extra care on manoeuvring downstairs and over road bumps, and searching for Dad's lost wedding ring. Serco staff who pointed out a vacant space when parking was difficult.

Staff in A&E for assessments and tests (and searching for lost ring)  

Student Doctors for doing initial assessment in A&E (especially the young Dr from Mauritius who had just completed Tough Mudder) for taking bloods and pleasant manner. Extra points to him for crawling about under beds looking for lost ring!

Dr Mc?? from Orthopaedics for assessment in A&E and decision to admit.  

X-ray staff and porters.  Haematology for all blood tests. People who juggle beds to find spaces. 

Carole, Ward 18 receiving charge nurse who was exceptionally  professional and caring - in particular for recommending the air mattress idea. 

Naomi ward 16 night shift for listening and reassurance. 

Huge thank you to Margo, ward 16, and all the other nurses and staff for taking time to talk to and care for Mum. 

Occupational therapist Mari ? for her bedside manner and good suggestions. 

Physiotherapists for their support in getting Mum back on her feet at a realistic pace. 

Pharmacist for organising changes to medication. 

Trauma nurse for taking time to answer family’s questions. 

Various doctors and students on rounds. 

Orthopaedic doctor, Mr Howie. Leanne reg nurse who kept us informed.  

Philip, junior Dr and Dr McGregor.

Kitchen staff for meals . Cleaners and domestic staff.

Karen and team from physio who assessed her on stairs before release. 

Mary, nursing auxiliary, who helped us out to the car after discharge. 

Sorry I haven't written this sooner (over a year too late) and didn’t manage to pick up or remember all the names but Mum felt well cared for and said that everyone was fantastic. And that’s coming from an old school nurse, trained in the late 1940s.

Finally, the security staff who logged and searched their stock for the lost ring.

And the happy ending - Dad's ring turned up 2 months after she went home - found in a blue plastic bag that had been used to take home hospital washing! No, me neither - no idea!

 

Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire

picture of Andy Pender

Dear Manzana,

Many thanks for taking the time to post your positive experience to many members of the multi disciplinary team during your mum's visit to University Hospital Wishaw. I will share your feedback to the team members within the emergency care areas and I am sure that they will be delighted to read your kind words. I am also so glad that you managed to find Dads ring.

Best wishes

Andy

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Response from Fiona Cross, Occupational Therapy Team Leader, University Hospital Wishaw, NHS Lanarkshire

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Dear Manzana,

Thank you very much for taking the time to post a lovely outline of the care you received at Wishaw.

I will pass on your comments to Mari and the other members of the Occupational therapy team, glad you found her words comforting and helpful.

Kind regards

Fiona Cross

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Response from Máire Doyle, Physiotherapy Lead, University Hospital Wishaw, NHS Lanarkshire

Dear Manzana,

Thank you for taking the time to let us know about your mothers experience. It's great to hear about her experience and I hope she is recovering well. I will of course pass on your thanks to the team.

Kind regards,

Máire

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service

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Dear manzana,

Thank you very much for taking the time to share your feedback on CareOpinion. I am sorry to hear that your mother had reason to use our service and that of other services within NHS Scotland. I hope she is recovering well.

It is so lovely to read such nice feedback and particularly, how you have taken the time to individualise everyone involved. To take the time to do this is really touching. I am really pleased to hear that it all came together. It is lovely to read.

All the best to you and your mother and thanks again for these lovely words.

Kind Regards

Alan

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