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"Disgusting treatment."

About: Royal Stoke University Hospital / Maternity care

Went up for reduced fetal movement, kidney pains and lower abdominal pain. No monitoring done on baby after initial triage. Was put in a chair and left for nearly 5 hours before discharging myself. No doctor came to see me, nor did a midwife or any of the staff come to check on me or baby within that 5 hours. I was then told that a doctor wouldn't be on the ward until half past 9 at night, after being told 2 hours prior that a doctor would be there to see me in 20 minutes. After being told it wouldn't be until well after half 9 that I'd be seen, I was then told there were women far worse off than me. Unprofessional and rude, I felt disrespected and felt as though me and my unborn child were not as valuable and had no right to be there. You should really think about employing staff who aren't rude and can treat the patients with respect and not talk to them as if they are something they had stood in. Absolutely appalling.

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Responses

Response from Royal Stoke University Hospital 4 years ago
Royal Stoke University Hospital
Submitted on 22/08/2019 at 11:21
Published on nhs.uk at 12:07


I am so sorry to hear that you have had such a poor experience when attending our hospital. We would welcome the opportunity to look into this in detail. If you are happy for us to do this could you please contact our PALS department on 01782 676450

Kind Regards

Angela Grocott

Head of Patient Experience

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