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a TWO hour wait for a 10 min appointment

Story from nhs.uk

"a TWO hour wait for a 10 min appointment"

About: King's Mill Hospital / General surgery

Clinic 7 - A 2 hour wait for a 15 min appointment this afternoon. My 90 year old mother in law who was anxious already was ready to give up.. I will definitely struggle to get her to come back for her follow up scan. Which we will have to wait another 2 weeks for. The staff did their best to keep us informed but it was ridiculously over booked.

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Responses

Response from Robin Smith, Deputy Head of Communications, Sherwood Forest Hospitals NHS Foundation Trust 4 years ago
Robin Smith
Deputy Head of Communications,
Sherwood Forest Hospitals NHS Foundation Trust

Submitted on 05/09/2019 at 15:35
Published on Care Opinion at 15:35

Thank you for taking the time to provide your feedback. I am very sorry to hear of your experience. In order to investigate and hopefully help to resolve your concerns, I would be grateful if you could please contact the Patient Experience Team on 01623 672222 or email sfh-tr.pet@nhs.net as soon as you are able. The Patient Experience Office is open Monday to Friday, 9am to 5pm.

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