"surgical outpatients departmentq"

I had an appointment yesterday and the delays were about an hour. In that hour I watched two members of staff go to the water machine with their own bottles and place the top of the bottle on the pipe and fill them up. That must be the most unhygienic practice in a hospital I can think of. There were no cups on the machine which in hindsight was probably a good thing. Bottles should be filled up at a sink and the bottle top kept well away from the tap. Stomach bugs waiting to happen here!! Needs addressing.