This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Accessible toilet facilities

Posted By Dizzycreak

"Accessible toilet facilities"

About: Royal Cornwall Hospital (Treliske) / Trauma and orthopaedics

(as a service user),

Due to a leg injury I am in a wheelchair.  I visited Cornwall Royal Cornwall Hospital in Truro today.  Staff were lovely however in the loo I realised that the waste bin is only operated by a foot pedal, no use if you can’t use your foot.

No wonder I have seen paper towels in the sinks or on the floor in these facilities.  

Very unhygienic and unacceptable.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Claire Billing, Complaints Officer, Patient Experience, Royal Cornwall Hosptials NHS Trust 4 years ago
We are preparing to make a change
Claire Billing
Complaints Officer, Patient Experience,
Royal Cornwall Hosptials NHS Trust

Submitted on 27/08/2019 at 12:49
Published on Care Opinion at 12:53

Dear Dizzycreak,

Thank you for taking the time to tell us about this issue. You are absolutely right to point this out and I have discussed this with the waste manager here at Treliske.

We have recognised that this is a problem and are looking into replacing the foot pedal bins with bins that are fitted with a sensor in the disabled facilities. While we have identified a potential replacement bin we need to confirm that is suitable for a hospital / high use environment.

Once this is confirmed and approved we will begin a replacement program.

Kind regards

Claire Billing

Contract Auditor Mitie RCHT

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k