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over 3 years wasted

Story from nhs.uk

"over 3 years wasted"

About: Salford Royal

over 3 years passed from pillar to post not listened to on one occasion doctor insinuated pain is in my head. After an mri scan revieled a spinal problem I am still waiting for a referral to spinal since October 2018. I did however get to the bottom of one problem at another hospital after being ignored here..won’t hold my breath for spinal appointment will ask gp to be referred elsewhere

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Response from Salford Royal 4 years ago
Salford Royal

Submitted on 27/08/2019 at 11:54
Published on nhs.uk at 12:07

Thank you for taking the time to share with us your recent experience. We can only imagine how frustrating and difficult this must have been for you, please accept our apologies, we would like to assure you that this is not normal practice.

Please can I encourage you to contact our PALS service on 0161 206 2003 or email them directly on pals@srft.nhs.uk - they will be able to explain how we can best investigate the issues you have raised and to give you some answers.

Thank you.

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