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"Blood test phobia"

About: Purley War Memorial Hospital / General surgery

I went to Purley War Memorial Hospital for a blood test. I have a phobia of needles and usually pass out or come very close to passing out whenever I need to have an injection or a blood sample taken. I get very anxious and basically dread the whole process, and I am embarrassed to admit it. When I arrived at the War Memorial hospital, I told the nurse about my fear and she immediately made me feel more relaxed about the process. She made allowances for me (took me to another room to let me lie down) distracted me with conversation during the blood test and even allowed me to 'cool off' after the blood test was done in a room to make sure there was no risk of me toppling over. This might not sound like much but I cannot tell you how much easier the nurse made the whole experience for me. 5 star service - thank you very much.

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Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 4 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust
Submitted on 18/10/2019 at 08:59
Published on Care Opinion at 08:59


Sorry for the delay in replying.

Thank you so much for your positive comments- it is always nice to receive compliments so thank you for taking the time to feedback to us.

Kind Regards

Sarah Pritchard, Senior Quality Lead, Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 4 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust
Submitted on 18/10/2019 at 09:01
Published on Care Opinion at 09:01


Sorry for the delay in replying.

Thank you so much for your positive comments- it is always nice to receive compliments so thank you for taking the time to feedback to us.

Kind Regards

Sarah Pritchard, Senior Quality Lead, Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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