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"Worst doctors ever"

About: Dr M Suares' Practice

My first and last time using this doctors. I moved over to them a couple of months ago yet the doctor I seen had no information. She ignored me all the way through the appointment when I was trying to talk to her, I even explained I have a learning disability but she still ignored me. I even had to phone my old doctors myself to find out where my files were as she couldn’t be bothered. When I was trying to explain stuff she the doctor kept looking at the computer without acknowledging me. The only reaction I got was when I told her I was putting a complaint in, then she tried to tell me she was helpful to me. Receptionist aren’t helpful either. They speak to you like you are stupid and can’t be bothered. I put my complain form in but I knew nothing would come of it. I’ve been put off going doctors now

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Responses

Response from Dr M Suares' Practice 4 years ago
Dr M Suares' Practice
Submitted on 23/08/2019 at 14:13
Published on nhs.uk at 15:07


I am so sorry you have had a poor experience with Pilch Lane Surgery, I am more than happy to speak with you or meet with you to discuss any problems you feel we could resolve.

The reception staff are very professional and helpful, I am surprised you feel they speak to you like you are stupid, we have a lot of very positive feedback regarding our team in particular the receptionists.

Please feel free to contact me to discuss this further.

Julie Hall, Practice Manager.

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