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Repeat prescriptions

Story from nhs.uk

"Repeat prescriptions"

About: Brunswick Park Medical Centre

I am at a loss to know why when I call to pick up a prescription , item/items are left off the list ..This is the third time this year that this has occurred . I am now about to make my third visit in two weeks to obtain eye drops prescribed by Moorfields. On my first attempt I was told I had left it off the list .I hadn't , on my second attempt that it was not due ,it was this being verified by the counterfoil .This situation

I am told will be rectified by tomorow, I live in hopes.

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Responses

Response from Brunswick Park Medical Centre 4 years ago
Brunswick Park Medical Centre

Submitted on 27/09/2019 at 15:37
Published on nhs.uk on 30/09/2019 at 20:06

Dear patient,

We are sorry to hear you have had difficulty with your prescription. There are many reasons why prescriptions might not be filled. We are not always in a position to fulfill all requests. If the medication is not due, if it is a controlled drug or if a medication review is due these can create delays. You should be able to get details from reception when you collect them. If you contact us directly we can investigate further.

Thank you for your feedback. We welcome all comments and find them extremely helpful in improving the service we provide in these difficult times for General Practice and NHS services in general.

kind regards

Ed Pole

Practice Manager

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