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"Concerning diagnosis without correct tests and poor support"

About: Bedford Hospital South Wing / Accident and emergency

(as a relative),

My husband was sent to A&E by the GP who advised he suspected Osteomyelitis. He advised us he would need an MRI scan to either diagnose or rule this out.  Even though the GP had rung and spoken to a someone about my husband arriving at A&E and had assured us there would be someone he had spoken to waiting to see us,  when we got there we waited a couple of hours before we saw a junior doctor who admitted they didnt know much about this condition but  confirmed an MRI would be needed to rule this out. As that couldn't happen that day, an Xray would be done in the  meantime.  Several hours later, when my husband had been admitted to AAU, and following a dash home in rush hour to get items for an overnight stay, a more senior doctor arrived during the evening and said it wasnt osteomyelitis, just  a flesh infection and an MRI wasnt required. 

Maybe because Id been up since 6am with my husband, had driven round for some time trying to find a parking space  -leaving my ill and physically unstable husband at the A&E entrance on his own - had nothing other than a small bottle of water all day as I hadnt wanted to leave the ward as we had been told since early afternoon that the doctor would be round to see him 'shortly' ( and God forbid that they would provide me with as much as a cup of tea on the ward!!!) I unusually accepted this.  When my husband was transferred to another ward that evening I saw in his notes a directive to cancel the MRI. 

For whatever reason, the MRI wasn't cancelled and we found out on his third day in hospital that the MRI had shown Osteomyelitis was in fact present. The implications of what might have happened if this hadn't been picked up still give me sleepless nights and I can only feel that this was bad practice at best and possibly even worse.

On top of all this I spent 3 and a half hours on the second day ringing the ward to see if he was going to be discharged.  No-one answered except for one occasion when they picked up and promptly slammed the receiver down when I started to speak.  When I complained about this on arrival at teatime, I was told they were too busy to pick up the phone.  I was deeply concerned and needed to know what was happening  - I had gone into work for a few hours as advised by a nurse I spoke to early in the morning.  I went straight to the hospital from work only to find hubby wasnt going to be discharged so then had to go back home and return to the hospital with more clean clothes etc.  

Some support at the hospital has been good- especially during his daily visits for medication over a number of weeks. However his initial stay in hospital left much to be desired and I am still deeply concerned over the misdiagnosis without proper backup tests

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