This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"More than happy"

About: Russells Hall Hospital

Having become ill at home my GP referred me to the stroke unit. where I was very pleased with the way the stroke nurse explained the reason why I may have had a TIA and carried out some physical tests. He told me that I would be referred to a consultant. Although my husband was with me he walked beside me until I reached the car park to give me confidence. When My appointment arrived for seeing the consultant I was obviously a little dubious about going. No worries! All the nursing staff were so kind and efficient, with a few laughs along the way. Having said this, the receptionists in the MRI dept were not pleasant at all and seemed totally disinterested. No explanations were given at all, just a gown handed to me but no mention of where to get changed and what to do next. I assumed they had received my notes and for a head scan a robe was not needed. Prior to this I had been seen by the consultant. He definitely was one of the nicest people I have ever met. He put me at ease immediately, spoke in a lighthearted manner and carried out tests on me. He decided that I hadn’t had a TIA and was suffering from vertigo. He previously asked both me and my husband any questions he thought relevant. The nurses in the office near to him agreed that he had a lovely disposition and a great sense of humour. All in all a very big thanks.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Russells Hall Hospital 4 years ago
Russells Hall Hospital
Submitted on 21/08/2019 at 12:30
Published on nhs.uk at 14:07


Thank you for taking the time to share feedback about your experience at Russells Hall Hospital at what must have been a traumatic time for you.

We are pleased to hear that you were impressed with the overall service and the efficiency of the stroke team. It is very important to us that our patients feel informed and relaxed throughout their visit to us and we are pleased to hear that your procedure went well and that our staff went the extra mile for you.

Your kind comments have been shared with the team who will be thrilled to hear of them and we wish you all the best

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k