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"Exordinary care given with care and kindness."

About: St Mary's Hospital (HQ) / Trauma and orthopaedics

I was admitted to St Mary's following a fall in my garden. Driiven by a kind ambulance crew who warned my that as I went into A&E I would be greeted by a large group of people. All I could see were friendly concerned faces who gently assessed my injuries and slowly calmed me down.

Having landed on my face speaking was difficult and at all times Doctors and Nurses made sure I knew what was happening.I was admitted to the Trauma Ward where again I met and saw only kindness and my injuring paled in comparison to the confusion of other patients who surrounded me. One of the incidents which impressed me was the Doctor who discharged me asking me back for a vein scan as she was concerned as to whether I had a thrombosis. Fortunately not.We were referred to Western Eye Clinic and MaxFax at Northwick Park and following surgery I am on the mend. It's been a difficult system to navigate expecially at 75 but my care has been exemporary. Thank you to all concerned.

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Responses

Response from St Mary's Hospital (HQ) 4 years ago
St Mary's Hospital (HQ)
Submitted on 13/09/2019 at 10:37
Published on nhs.uk at 12:06


Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your feedback on NHS Choices.

Patient Advice and Liaison Service (PALS) has passed on your comments to the Service Managers for the A&E and the Trauma Department.

Imperial College Healthcare NHS Trust appreciates and values your feedback

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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