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Dissatisfied with A&E waiting times

Posted By Annoyedpatient1992

"Dissatisfied with A&E waiting times"

About: Newham Urgent Care Centre

(as a service user),

I called Newham A&E to ask about wait times. I feel that it's a sad state of affairs, but I feel that you have to be tactical in choosing when you go to make sure you don't end up spending a full day.

I got through to reception who told me the wait time was four and a half hours which I found completely unsatisfactory. When I asked if it would be better to come the next day the person on the other end of the phone told me they can't tell me that. I again asked if they could give any indication and I was hung up on.

I feel that the service is terrible, rude and has left me avoiding getting treatment that the 111 telephone service has suggested is necessary. 

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Responses

Response from Traci Hughes, Complaints Officer, Barts Health NHS Trust 4 years ago
Traci Hughes
Complaints Officer,
Barts Health NHS Trust

Submitted on 19/08/2019 at 16:25
Published on Care Opinion at 16:26

Dear Annoyedpatient1992,

Thank you for taking the time to write to us. I am very sorry to read of your concerns, also disappointed to learn that your experience did not match the expectation you had of us.

We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you. We would therefore like to request that you contact our PALs team on site with your details to nuhpals.bartshealth@nhs.net or telephone 0207 363 9292.

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

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